Refund Policy 환불 정책

1.1 What this Policy covers

This Policy applies to purchases of Phazic software licenses and related digital products (collectively, the "Products") from Devign29, a sole proprietorship registered in the Republic of Korea ("Devign29," "we," "our," or "us"), ordered through the www.phazic.com website.

1.2 Seller and Merchant of Record

Devign29 is the seller and Merchant of Record for every order. There is no online checkout: all licences are quoted, invoiced by Devign29 and settled by bank transfer. Devign29 therefore issues the invoice and pays any refund that is due. See Section 8.

1.3 Relationship to other terms

This Policy supplements, and should be read together with, the Website Terms of Use, the Software End User License Agreement ("EULA"), and the Privacy Policy available on the Site. In case of conflict regarding refunds, this Policy controls.

1.4 Which channel your order used

How a refund is handled depends on how the order was placed:

• International orders are quoted, invoiced by Devign29 and settled by bank transfer; a commercial invoice is issued, and other tax documentation is provided on request. Refunds for these orders are governed by the applicable quotation or licence agreement. Because these are node-locked licences delivered electronically, they are generally non-refundable once the licence has been delivered, except for a defective or non-conforming licence (Section 5), a duplicate or erroneous charge (Section 6), or a statutory right that applies where the buyer is a Consumer (Section 4). Any refund that is due is paid by Devign29 by bank transfer.
• Domestic orders (Republic of Korea) are sold directly by Devign29 with a Korean tax invoice (세금계산서). The Korean statutory withdrawal rules in Section 4.3 apply, and any refund that is due is paid by Devign29.

If Devign29 ever routes an order through an authorised reseller acting as Merchant of Record (Section 8.3), You will be told before You pay, and that reseller's published terms will govern payment, tax and refunds for that order.

2.1 Digital software

The Products are digital software: license keys and/or activation entitlements delivered electronically. There is no physical shipment of any tangible medium.

2.2 Completion of delivery

Delivery is deemed complete upon issuance of the license key or activation of the entitlement, whichever occurs first. From that point, the Product is available for immediate use.

A fully functional demo of Phazic is available free of charge. We strongly encourage every customer to evaluate the demo — against their own materials, wavelength ranges, and accuracy requirements — before purchasing. The demo runs the same solvers and workflows as a paid license (subject to the published demo limits), so You can confirm Phazic fits Your needs before You pay.

Because a free evaluation is available and paid licenses are delivered and usable immediately, purchases are non-refundable once the license key has been delivered or the Software has been activated, except:

• Your statutory withdrawal / cancellation rights (Section 4), which apply according to Your country of residence and are administered by Devign29;
• a defective or materially non-conforming license (Section 5); or
• a duplicate or erroneous charge (Section 6).

Annual subscriptions. You may cancel at any time by contacting support (Section 7). Cancellation stops all future renewals and You keep access until the end of the period already paid for; it does not by itself entitle You to a refund of the current period, subject to Your statutory rights.

Devign29 does not offer discretionary refunds for change of mind, buyer's remorse, lack of use, or insufficient hardware after purchase. This Section states the general rule; Section 4 states the separate statutory rights available to Consumers.

4.1 Consumers only; business purchases

The statutory withdrawal and cancellation carve-outs in this Section 4 apply only where the buyer is a Consumer (a natural person acting wholly or mainly outside that person's trade, business, craft, or profession) and applicable mandatory law grants such a right. Where such a right applies, it prevails over Section 3. For business or B2B purchases, all sales are unconditionally final: no statutory cooling-off or withdrawal right exists for businesses under EU, UK, or Korean law, and Section 3 applies in full. Nothing in this Policy limits or excludes any statutory right that cannot lawfully be limited or excluded.

4.2 EU and UK Consumers — digital content and loss of the 14-day right

For a Consumer in the EU or UK, the 14-day right of withdrawal for digital content may be lost once download or activation of the digital content has begun with the Consumer's prior express consent and acknowledgement that the right is thereby lost. That prior express consent to immediate performance, and the acknowledgement that the right of withdrawal is thereby lost, are obtained when the Consumer accepts the quotation and asks for immediate delivery, and are confirmed on a durable medium in the invoice and the licence delivery email (Consumer Rights Directive Art. 8(7); UK Consumer Contracts Regulations 2013 regs. 12(5) and 16(3)), so that the immediate-delivery waiver in Section 3 is effective. Where those conditions are met and performance then begins, the 14-day statutory right of withdrawal is no longer available.

4.3 Korean Consumers — 전자상거래법 § 17

For a Consumer resident in the Republic of Korea, the EU/UK "consent and acknowledgement" rule in Section 4.2 does not apply; the Act on the Consumer Protection in Electronic Commerce ("전자상거래법") governs. Under 전자상거래법 § 17, a Korean Consumer's 7-day right of subscription withdrawal (청약철회) for digital content may be excluded only where Devign29 both (i) clearly indicates in advance that withdrawal is unavailable and (ii) provides a means of trial use (시험 사용). Devign29 satisfies condition (ii) by offering a free, time-limited trial of the full Phazic Suite (all modules and features enabled; a 10-day evaluation period, extendable on request) as the statutory trial-use measure under Enforcement Decree § 21-2. Where both conditions are met, the 7-day 청약철회 right does not apply once download or activation of the paid licence has begun.

Separately, if the software differs from its advertising or the description under which it was supplied, the Korean Consumer may withdraw within 3 months from the date of supply, or within 30 days from the date the Consumer became or could have become aware of the non-conformity, whichever applies.

4.4 Refund timing for statutory withdrawals

Where a Consumer validly exercises a statutory right of withdrawal or cancellation under this Section 4, the amount paid will be refunded within 14 days of the withdrawal taking effect, paid by Devign29 as set out in Sections 7 and 8.

4.5 No limitation of non-excludable rights

Nothing in this Policy limits any non-excludable statutory right that applies to Your purchase under the mandatory law of Your habitual residence.

If the software is not in conformity with the EULA or its published documentation (applying the subjective and objective conformity criteria of Directive (EU) 2019/770 on the supply of digital content), the buyer may require Devign29 to bring it into conformity by repair or replacement, or by providing a working license, within a reasonable period and without significant inconvenience. In addition, the buyer may be entitled to a proportionate price reduction, or a refund of the amount paid for the affected license, and to immediate termination of the contract where the lack of conformity is serious or where repair or replacement has failed, is impossible, or would be disproportionate. Devign29 will also provide the updates necessary to keep the software in conformity for the period the buyer may reasonably expect. Devign29 may first ask for reasonable information to reproduce and diagnose the issue.

Duplicate charges, incorrect amounts, or charges for a Product that was never delivered will be refunded upon verification. Please contact us as set out in Section 7 with the relevant transaction details so that we can verify and correct the charge.

7.1 Where to send Your request

Email support@devign29.com with:

• the order or transaction ID;
• the email address used for the purchase;
• the reason for the refund request; and
• the invoice number, if available.

7.2 Who handles Your request

Devign29 is the seller and Merchant of Record (see Section 8), so refund requests are made to Devign29 at support@devign29.com. If Your order was placed through an authorised reseller under Section 8.3, request the refund from that reseller instead.

7.3 Handling and payment

Devign29 will acknowledge Your request within a reasonable period and review it under this Policy and applicable law. Where a refund is due, Devign29 approves or forwards the eligible request, and Devign29 pays the approved refund within 14 days of approval, by bank transfer to the account from which the payment was made. Any bank charges on the return transfer are borne as set out in the applicable quotation.

8.1 Devign29 is the Merchant of Record

Devign29 is the seller and Merchant of Record for every order. Devign29 issues the quotation and the commercial invoice, receives payment, and pays any refund that is due under this Policy.

8.2 How refunds are returned

Payment is made by bank transfer, so an approved refund is returned by bank transfer to the account from which the payment was made, within 14 days of approval. The time for the funds to appear thereafter depends on the banks involved. Devign29 does not hold card details and does not refund to a card.

8.3 Sales through an authorised reseller

Devign29 may in future sell certain orders — typically consumer orders in jurisdictions where a local merchant of record is required for tax purposes — through an authorised online reseller acting as Merchant of Record. No such reseller is in use at the date of this Policy. If one is used for Your order, Devign29 will tell You before You pay, the reseller will appear as the seller on Your invoice, and that reseller's published terms will govern payment, tax and refunds for that order.

Buyers are asked to contact Devign29 first if there is any question about a payment, so that the issue can be reviewed and resolved directly. In many cases a dispute can be avoided by a prompt refund or correction where one is due under this Policy or applicable law. Because payment is by bank transfer, card chargebacks do not arise. Where an order was placed through an authorised reseller under Section 8.3, any card dispute or chargeback is handled by that reseller, and Devign29 will assist with the review as needed.